Contact & Billing Questions

Frequently Asked Questions

• Do you accept my insurance?

  We are contracted with the majority of the insurance payers in Washington and can send them a claim for your services. For a list of all major in-network insurance payers click here.

• How much will my exam cost?

  If your services will be covered by insurance, you may want to contact your insurance payer directly to see how much your cost share will be for your procedure(s). Even though we may be contracted with your payer we do not know what your individual plan will cover. Your insurance company should be able to provide you with that information. Please note: your insurance company make ask for the CPT code(s) for your procedure – you are welcome to call us at (253) 841-4353 and we can provide you with those codes.
  
  If you are a self-pay patient, please contact us at (253) 841-4353 to speak with us about our procedure pricing and available discounts for our self-pay patients.

• I received a statement – did you bill my insurance?

  It is our practice to bill insurance for your services whenever possible. There are many reason you may receive notice of a balance due after providing your insurance information, including (but not limited to):
  

  • Insurance has processed your claim and the remaining balance is your portion due.
  • The insurance payer rejected the claim for missing or incorrect information.
  • The insurance payer indicated they need additional information from you before processing your claim.
  • Your claim denied because the insurance payer indicated that you are not eligible for the date of service. Please contact our billing service at (866) 807-9785 to determine the reason you were billed. You will need your account number available to access your account and may want to have your insurance card handy to provide your policy information if needed.

• How can I set up a payment plan?

  If you cannot pay your full balance right away, we encourage you to get set up on an automated payment plan to ensure your account stays current.
  
  To set up a payment plan, please call the automated payment number noted on your statement or visit mydocbill.com. When you make a payment for less than the total amount due, the system will automatically set you up to be on a monthly payment plan for the remaining balance.
  
  Please note: Both the automated phone number and website will automatically set you up on a payment plan if you are unable to pay the full balance due at the time of making your payment. If you do not want to be on an automated plan, make your payment via the automated payment phone number and opt out when asked – the system will recommend a pre-determined payment amount for a set amount. Simply press 1 to accept those terms or 2 to decline.

• Where can I find your financial assistance application?

  You can find the application located in the ‘About’ tab under Financial Assistance or simply click here.

• Can you honor the financial assistance I received from the local hospital?

  We partner with many local area hospitals and urgent care centers to match the financial assistance they’ve approved for patients. Please contact us at (253) 841-4353 to see how we may be able to assist you.

• Why am I receiving a call that says my account may be considered for collections?

  If you receive an automated ‘pre-collection’ call from our billing service, this indicates you may not have responded to the text (if you have a mobile phone), automated calls and statement previously sent to you*. The call is to make sure you’re aware that you have an outstanding balance due and that the billing service needs to hear back from you.
  
  If you do receive one of these calls and feel the charges should have been covered by insurance, please contact the billing service right away to make sure your insurance has been billed. Many times if the billing service is attempting to reach you, it’s because they either do not have your correct insurance or your insurance may have denied your claim.
  
  If you are unable to pay your balance due at the time you receive a statement, we do have several options for you such as payment plans, self-pay patient discounts and financial assistance to those who need it. Please reach out to us in these instances so we can work with you to find the best option for your situation.
  
  *If you have opted out of receiving electronic notices you will not receive texts or calls prior to being sent a statement.

• My account has gone to collections – who do I contact?

  Please contact Dynamic Collectors directly at (800) 464-3457.