Frequently Asked Questions

We understand that when it comes to technology, it can be challenging. Here are some of the most frequently asked questions about our mobile application to help you navigate our this tool. If you don’t find the answer to your question, please email marketing@tranow.com and we will get back to you as soon as possible!

What is my log-in if I am an existing patient?

Once you download the app, you will have to register your mobile account. Your log-in will be the phone number associated with your patient account (that you are currently using in our MI system) and the mobile application password you will end up creating.

If you do not have a patient account, you will be asked a series of questions that will correlate with your patient information that we have in our system. From there you will be able to create a log-in.

What is my log-in information if I am a NEW patient?

First, we are excited to have you as a new patient! Since this is your first time logging into our system, you will be asked a set of questions that correlate to your patient information. Next, you will be sent a code to your smartphone to use when logging-in for the first time.

If the information you have entered does NOT match or you aren’t already in our system, you will be contacted by one of our staff members to update the system so it matches or create a new account for you.

If you are still having issues, please use our Contact Us form and we will get back to you as soon as possible.

What exams can I schedule through the mobile app?

You can schedule:

  • DEXA
  • CT
  • X-ray
  • Mammogram (screening)
  • MRI
  • Ultrasound
Where do I download the IOS and Android version?

IOS version here

Android version here

What's the difference between Patient Connect and the Mobile App?

Patient Connection and the Mobile App work seamlessly together as part of our Patient Experience suite. This suite of tools gives patients access to all the same features and utilizes the same log-in credentials. Patient Connection is a browser-based platform and TRA Mobile is an App, so you have options!

Close