Patient Rights, Responsibilities, and Expectations

Patient Rights and Responsibilities

You have the right to:

  • Be treated and cared for with dignity and respect.
  • Confidentiality, privacy, complaint resolution, and communication.
  • Complain about your care and treatment without fear of retribution or denial of care.
  • Timely complaint resolution.
  • Be informed and consent to your care.
  • Receive a copy of our Notice of Privacy Practices (NPP).
  • An interpreter, free of charge.
  • Know the name and role of each person giving you care.
  • Ask for an estimate of charges before care is provided.
  • Ask questions and get a timely response to your questions or requests.
  • Have your bill explained to you.
  • Refuse care.
  • Obtain copies of your medical records. You may do so by contacting our Medical Records Department at 253-761-4200.

You have the responsibility to:

  • Provide complete and accurate health and demographic information.
  • Let someone know if there are changes in your condition.
  • Be respectful of your health care team, to include any TRA employee you interact with.
  • Be considerate in language and conduct of other people and property, including being mindful of noise levels
    and privacy.
  • Ask questions and let someone know if there is anything you do not understand.
  • Follow directions and accept responsibility for your choices.
  • Leave valuables at home.
  • Do not use cellphones/other devices to take pictures, videos or recordings without permission from staff.
  • Notify us if you cannot keep your appointment as soon as possible.
  • Submit payments in a timely manner or contact the billing department to discuss your financial obligations.

Patient Expectations:

  • This is a place of healing and compassion for all who enter.
  • We promote a positive, non-hostile, non-violent healthcare environment where everyone feels safe.
  • We expect all who enter to behave in a respectful manner.
  • There are consequences for choosing inappropriate behavior.
  • We stand by our employees’ safety at all times.

Download PDF: Patient Rights and Responsibilities

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