Provider Resources: COVID-19


Updated: May 20, 2020

We want to take a moment to thank you for your patience as we continue to put pieces in place that will enable us to safely care for your patients. Since our successful repurposing of our Lakewood facility where we have been seeing patients with COVID-like symptoms or pending COVID tests, we have had the ability to plan for a longer term solution. With no proven vaccine or treatment currently available, we understand it is likely we will need to maintain a dedicated location for these patients.

Effective Wednesday, May 20, we will be relocating our dedicated imaging services for COVID-negative, symptomatic patients from TRA – Lakewood to Diagnostic Imaging Northwest – Puyallup Imaging Center. Using a newly procured mobile x-ray unit, we have set up DINW Mobile Imaging Service.

Offering scheduled Chest X-rays for patients with COVID-like symptoms or pending COVID tests.

  • Location: 220 15th Ave SE, Puyallup, WA 98372
  • Hours: Monday – Friday, 1:00 – 5:00pm (by appointment-only)
  • Check-in: Patients should follow the signage to the Mobile Imaging Service in the 220 Building and wait to check-in with the technologist.

Please note: TRA – Lakewood will return to its normal operations early next week.


We understand habits can be hard to break. We’d like to remind you that one way we are keeping patients safe is by scheduling all x-ray exams so that we can practice social distancing in our waiting rooms.

  • X-ray Scheduling at DINW: 253-841-4353
  • X-ray Scheduling at TRA, Pierce County: 253-761-4200
  • X-ray Scheduling at TRA, Thurston County: 360-413-8383


In collaboration with our hospital partners, TRA affiliated sites continue to expand imaging access for patients who may not have met our previous definitions for “urgency”. Our scheduling team and clinical sites have been working diligently to contact patients who previously had exams cancelled or delayed to get them back on the schedule.

Last week, we started bringing screening exams (including mammography) back into operation. We are keeping a close eye on volumes, inbound orders and backlogs and expect to continue our transition back to “normal” pre-COVID operations over the next month or so.

S – Social distancing requirements with flexible waiting options
A – Applied universal masking protocol and temperature screening
F – Facility safety enhancements including physical and engineered barriers
E – Enhanced cleaning and disinfecting

Effective April 2, 2020 – TRA will be implementing a universal masking protocol at all of our freestanding outpatient imaging centers, as well as our affiliated imaging facilities – Diagnostic Imaging Northwest and Carol Milgard Breast Center. Learn more about Universal Masking.

In response to the rapid spread of COVID-19, the shortage of available PPE, and the needs of our community, we have established our first dedicated imaging location for symptomatic patients at DINW Puyallup Imaging Center.


It is imperative that we have the following information documented on the patient’s order:

  1. Screening questions answered (fever, cough, shortness of breath)
  2. Has the patient been tested for COVID-19? If yes, please provide the date of testing.
    1. Positive result – patient must be sent to a higher acuity facility.
    2. Negative – please proceed to DINW Puyallup Imaging Center.


Download Order Forms

Urgent Exam Scheduling

In order to best serve our patients, we have created a dedicated team for handling STAT exams.

Urgent Exam Scheduling should be used for:

  • Scheduling medically urgent studies that should not wait more than a few weeks to be performed
  • The ability to communicate the details or guidelines about when a study needs to be scheduled

Please note: In order for our team to see your STAT patients quickly, we must have a signed order with clinicals.

Urgent Exam Scheduling: 253-680-3395

Plain Film Scheduling for All Locations
Due to the development of our dedicated imaging site for symptomatic patients, we will only be accepting X-rays by appointment-only at DINW locations. This will help make sure symptomatic patients are seen at the dedicated imaging facility for symptomatic patients, reducing opportunities for exposure and ensuring all patients are seen in a timely fashion.

DINW Scheduling: 253-841-4353

Bonney Lake Medical Center
As we continue to consolidate services in order to minimize exposure and be most effective with the PPE supply we have, we will be temporarily discontinuing services at Diagnostic Imaging Northwest – BLMOB as of 3/25/2020.